June 2007, Next Generation eTicketing

This paper on Next Generation e-ticketing by Booz Allen Hamilton, takes a close look at what the future of e-ticketing will bring us in the public transport sector. It goes in to depth on topics such as; why has e-ticketing not been more successful so far? What changes in e-ticketing can be expected from the development of Near Filed Communication (NFC) technology? This report gives the reader a very good overview of current sentiments and the future potential of e-ticketing in the public transport industry. Below you will find the introduction of the article:

“Despite technological advances over the past ten years, paper-based tickets are still reality in public transport outside the airline world. Regardless of potential benefits for public transport operators and missed opportunities for customer service improvements, e-ticketing has not yet been able to live up to its expectations. But now, with the next generation of e-ticketing, a break-through is near: NFC technology allows a sustainable business case for operators in public transport - taking customer convenience to the next level.”

Please refer to the attached file for the full article.

Source:

Booz Allen Hamilton